At 14Jewels, we aim to deliver your favourite jewellery safely and on time. Please read our shipping policy carefully before placing your order.
📦 Order Processing Time
• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Once your order is processed, you will receive an order confirmation via Email or WhatsApp.
🚚 Delivery Time
• We provide Pan India shipping.
• Standard delivery time is 4–7 business days depending on your location.
• Delivery time may vary during festive seasons, sales, or unexpected courier delays.
📍 Shipping Charges
• Shipping charges (if applicable) will be shown at checkout before payment.
• We may offer Free Shipping during special promotions or on minimum order value.
📦 Order Tracking
• Once your order is shipped, you will receive tracking details via Email/WhatsApp.
• Customers can track their orders using the tracking link provided.
⚠ Delivery Delays
While we try our best to deliver on time, delays may happen due to:
• Weather conditions
• Courier partner delays
• Public holidays or lockdown situations
• Incorrect shipping details provided by the customer
📍 Incorrect Address / Failed Delivery
• Customers must provide accurate shipping details while placing the order.
• If delivery fails due to incorrect address or unavailability of the customer, re-shipping charges may apply.
📦 Damaged Package
• If the package appears damaged or tampered with, customers are advised to record an unboxing video and contact our support team within 48 hours of delivery.
🌍 Shipping Availability
Currently, we deliver only within India.
(You can update this if you start international shipping later.)
📞 Customer Support
For shipping-related queries, contact us:
📧 Email: info@14jewelscreative.com
📱 WhatsApp: (7428710844)
🕒 Support Timing: 10 AM – 7 PM (Monday to Saturday)
✨ Thank you for shopping with 14Jewels
Churn U’R Individuality