At 14Jewels, we aim to deliver your favourite jewellery safely and on time. Please read our shipping policy carefully before placing your order.
π¦ Order Processing Time
β’ All orders are processed within 1β2 business days after payment confirmation.
β’ Orders placed on Sundays or public holidays will be processed on the next working day.
β’ Once your order is processed, you will receive an order confirmation via Email or WhatsApp.
π Delivery Time
β’ We provide Pan India shipping.
β’ Standard delivery time is 4β7 business days depending on your location.
β’ Delivery time may vary during festive seasons, sales, or unexpected courier delays.
π Shipping Charges
β’ Shipping charges (if applicable) will be shown at checkout before payment.
β’ We may offer Free Shipping during special promotions or on minimum order value.
π¦ Order Tracking
β’ Once your order is shipped, you will receive tracking details via Email/WhatsApp.
β’ Customers can track their orders using the tracking link provided.
β Delivery Delays
While we try our best to deliver on time, delays may happen due to:
β’ Weather conditions
β’ Courier partner delays
β’ Public holidays or lockdown situations
β’ Incorrect shipping details provided by the customer
π Incorrect Address / Failed Delivery
β’ Customers must provide accurate shipping details while placing the order.
β’ If delivery fails due to incorrect address or unavailability of the customer, re-shipping charges may apply.
π¦ Damaged Package
β’ If the package appears damaged or tampered with, customers are advised to record an unboxing video and contact our support team within 48 hours of delivery.
π Shipping Availability
Currently, we deliver only within India.
(You can update this if you start international shipping later.)
π Customer Support
For shipping-related queries, contact us:
π§ Email:Β info@14jewelscreative.com
π± WhatsApp: (7428710844)
π Support Timing: 10 AM β 7 PM (Monday to Saturday)
β¨ Thank you for shopping with 14Jewels
Churn U’R Individuality
